Gruff + Tumble will make all types of reasonable efforts to ensure that orders will ship within two business days, except during U.S. federal holiday periods. Please allow up to 24 hours after you receive your shipment notification email after placing an order for tracking information to appear on the mail carrier website. Also, note that delivery estimates are based on averages, and your order may be delivered faster or slightly slower.
Order Total (Before Shipping) |
Ship Rate |
$0.00 - $74.99 |
$6.95 |
$75.00+ |
Free |
Order Total (Before Shipping) |
Ship Rate |
$0.00 - $99.99 |
$13.95 |
$100.00+ |
Free |
Order Total (Before Shipping) |
Ship Rate |
$0.00 - $199.99 |
$16 |
$200.00+ |
Free |
Order Total (Before Shipping) |
Ship Rate |
$0.00 - $299.99 |
$25 |
$300.00+ |
Free |
International Orders
Right now, we currently only ship to the United States and Canada. We are working hard to getting the international platform up and running! Note that Canadian orders are subject to duty fees.
We can issue a full refund for orders returned within 30 days of purchase. All items must be unworn, unwashed, undamaged, and in their original packaging. Please note: After your first pair, we cannot accept returns for underwear that have been tried on or removed from their packaging. (You know...Sanitary type stuff.)
What is the Try-On Guarantee?
We get it. How can you know how comfortable our underwear is until you try it on? If you don't love your first pair, we’ll do the right thing and send you a different size, style, or we’ll issue a refund. And you can keep the pair you tried.
Just Contact Us with your order number or receipt and confirm whether you'd like a refund for the garment or an exchange to get something more comfortable.
Standard Return Policy
Returns are authorized for unworn Garments with all tags and labels attached.
Where a Garment is authorized for return, you can return by mail. Please Contact Us with your order number or receipt to request a return by mail.
Which payment methods do you accept?
Gruff + Tumble accepts the following forms of payment for online purchases:
Visa, Mastercard, American Express, Discover
Please note that your billing address must match the address on your credit card statement.
When will my credit card be charged?
The transaction will be charged to your credit card after we have verified your card details, received credit authorization, confirmed availability and prepared your order for shipping. Your credit card will not be charged at the time you submit your order but will be authorized for $0.00 or $1.00 for verification purposes.
Can I use multiple methods of payment?
At this time we only accept one (1) form of payment per order.
Will I be charged sales tax?
Gruff + Tumble charges applicable state, local and county taxes on online transactions. Your on-screen total reflects estimated tax. The actual sales tax will be calculated when your order is shipped and may vary from the estimated tax.